Select Page
March 23, 2021

What we say matters. How we say it matters too.

I’m open to it – I’m excited about it.

Here are some reasons why it won’t work. – Here are some reasons why it could work.

That’s not how we do things. – We haven’t done it that way in the past, but we’re open to doing something new in the future.

I’m fine (could mean incredibly NOT fine, or doing pretty darn well)

People in the United States typically place the responsibility of communication on the speaker instead of on the audience.

Instead of assuming the best possible intent (which is generally a good idea) from the speaker, we expect them to spell things out directly and wholly.

As speakers or communicators in business and life, we need to pay special attention to the words we use.

Words matter. They shape our expectations. And our expectations shape our culture.